Telephone Counselling



Telephone counselling:
If you live in the UK, you have the additional option of telephone counselling. If you would like to choose this option, you will need to provide me with a UK land-line telephone number where I can call you at our fixed appointment time. In order to book a telephone counselling appointment, please submit a new client enquiry to send me an initial message. You can give as much or as little information as you would like in that first message, all though is is usually best not to go into too much detail at this stage. I would suggest that you keep your initial enquiry message somewhere between 100 and 300 words, in order to avoid feeling that you have to repeat yourself and go over everything again, once your therapy sessions start. Once once I have received your initial enquiry, I will email you our counselling agreement, which you will need to complete and sign before our first appointment. 
Important:
Please keep in mind that telephone counselling sessions have to be booked in advance and whilst I can often be flexible enough to offer appointments at short notice, it is important to remember that this is not a 24 hour emergency support service, as I cannot guarantee that I will be online or available to talk at the exact moment that you read this page and click on "new client enquiry"
Who can benefit from telephone counselling?
Telephone counselling can be used in various ways. It is a great way of receiving regular ongoing therapy for people who find it difficult to visit a counsellor. Appointment times can be a lot more flexible and you won't have to travel. Some people conduct their entire therapy over the telephone whilst others may come to see me once a week at my practise but have a second telephone appointment either regularly or during particularly stressful times. You can bring the same issues to telephone counselling as you would to a face to face counselling session.
When is telephone counselling not suitable?
Not all situations are suitable for telephone work, and I will advise you if face to face counselling, or some other form of support might be more suitable for you. Where I consider that telephone counselling would not be the most suitable means of support I will make every effort to assist you in a referral to a suitable alternative source of support. Telephone counselling is not suitable for clients who find themselves in an acute crisis or emergency situation, for clients who are suffering from psychiatric disorder and/or are experiencing psychotic episodes, such as for example, hallucinations, delusions or paranoia.
Please note also that I am not able to provide telephone counselling to any person under the age of 18. If this applies to you, I may be able to refer you to other agencies that provide telephone support or counselling services for younger people. Alternatively, if you live near Cambridge, you may book an appointment with me at my clinic.
If you have never received any form of counselling in the past, you may also wish to read through the general information on counselling and psychotherapy that I have provided for you here.

What to do in a crisis:
I am often able to offer appointments at short notice, but please note that this site runs on an appointment based system and does not offer emergency support. This is because I cannot guarantee that I am online or available on the telephone at the exact moment when you might be trying to contact me. If you do find yourself in a crisis and feel that you need to speak to somebody urgently, please contact the Samaritans. For immediate support you can telephone the Samaritans within the UK at any time on 08457 90 90 90 or you can email them by writing to jo@samaritans.org. At the date of writing, their website states that they will do their best to respond to your email within 12 hours. You might also want to consider talking to your GP or other health care professional. In an emergency please contact the appropriate emergency service.